Customer Service Advisor- Reception United Kingdom
Job description
- West Suffolk College, Bury St Edmunds
- 37 hours per week , 39 weeks per year (Term time only), Permanent
- Salary: £20,403 per annum (Actual Salary £17,185 per annum )
We are seeking an outgoing, flexible and customer focussed individual to join our Reception Team, to be the first point of contact for all visitors, ensuring that they receive a professional and efficient welcome, which will include registration and identification. It will also involve liaison with staff regarding appointments, interviews, and car parking. Alongside a range of general administrative duties, you will be responsible for handling initial email enquiries regarding courses, events, and directing enquiries relevantly.
The successful candidate should have excellent customer service skills, with demonstrable experience of working in a customer focussed role. You should possess an organised, methodical approach to tasks, and display initiative and the ability to work without supervision at times.
West Suffolk College is one of the country’s leading further education and apprenticeship providers. Our apprenticeship results have consistently remained above the national average. We offer many degrees, HNCs and HNDs at our focused and inclusive University Studies Centre. We have around 13,000 students including nearly 2,000 apprentices studying with us.
We also offer a wide range of staff benefits including:
- Local Government Pension Scheme through Suffolk County Council
- Access to discounted benefits platform
- Family friendly policies and flexible working
- Access to our employee assistance programme
- Free onsite parking
- Canteen
- Company Events
As a College, our Character Strengthsand Mission Statementunderpin our expectations of all our students and employees. Please familiarise yourself with these and incorporate them into your personal statement; this will be of benefit if you are invited to attend for an interview.
This is an opportunity to join a hugely supportive organisation where we value, support and facilitate your professional development, as well as offering many other benefits including an attractive pension scheme, staff wellbeing initiatives and employee assistance.
This College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Completed application forms should be complete via our web portal directly on our website – if you have not heard from a member of the HR Team within 14 working days, please presume your application has not been successful on this occasion.
Closing Date: 8.00am on Monday 10th July 2023
Interviews: Friday 14th July 2023
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010.
The College is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure.
All data will be processed in accordance with the Data Protection Act 2018. For more information about how we access and use your information please visit our website – www.wsc.ac.uk/privacy-and-terms
Job Types: Full-time, Permanent
Salary: £17,185.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Application deadline: 10/07/2023
