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Customer Service Advisor (Race 4 Life) Remote

Cancer Research UK

Full Time Remote 10.56 - 12.04 GBP Today

Job description

Customer Service Advisor (Race 4 Life)

£19,200

Contract: 9x 4 Month FTC

Hours: Full time 35 hours per week

Location: Sterling House, Oxford / Home-based anywhere in UK

Closing date: 22 February 2023, 23:55

Please also note that this role is known internally as Supporter Services Inbound Advisors

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

We have an exciting opportunity for passionate individuals to join us as Supporter Services Inbound Advisors. We need you to provide excellent customer service to our supporters on the phone, via email and letters and, in the process, recognise opportunities to support income generation.

What will I be doing?

Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints
Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations
Resolving supporter enquiries at the first point of contact where possible

Using interactions to cross promote CRUK’s range of engagement opportunities and services
Being an information specialist and maintaining a broad knowledge of CRUK’s campaigns
Maximising supporter contribution to CRUK through the promotion of Gift Aid.

What skills are you looking for?

Passion for delivering excellent customer service
Experience of working in a service-related environment, including communicating with customers
Experience of conversing confidently over the phone
Experience of writing letters and emails with a high standard of grammar
Strong interpersonal skills

Excellent attention to detail and accuracy.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

For the full job description and more information about working with us

view our candidate pack.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

For more information on this career opportunity please

visit our website

or contact us at

[email protected]

There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at

[email protected]

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

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