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Technical Customer Service Advisor Plusnet
Salary: £22672.71
Contract Type: Full time - Permanent - 40 hours a week
Free Broadband, and 20% discount on Handsets and 30% discount on Sims for up to 5 Family and Friends when joining EE.
Shift Pattern: Fully Flex between the business opening hours of 08:00 - 20:15
Location: Homebased

Start Date: 10th July 2023

Do you have a passion for helping customers? Are you looking for a role that offers you the flexibility to work from home?

Join Capita Experience as a Technical Customer Service Advisor in our Plusnet Team and not only will you be earning £22,672.71 per year, you will also be joining an exciting business committed to inclusion, diversity and ensuring you have excellent opportunities to grow, develop and progress your career.
It's our people that make Capita Experience a truly exciting and diverse workplace– we want you to bring your whole self to work, allowing your personality and skills to shine.

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed. Please read 'What's next ?' below.

Job title:

Customer Service Advisor Plusnet

Job Description:

The Role:
Take inbound calls from BT Plusnet customers dealing with a range of queries from promotions to technical troubleshooting.

• Bring your passion for learning to our training course where you will learn about all our products, systems and the skills required to have great customer conversations!
• Put the training into practice and delight our customers by ensuring you understand their needs and offer solutions/products that enhance the customer experience.
• Be a valued member of the Capita Experience Customer Service Team where your skills will be nurtured, and development will be supported.
• Work 40hrs per week. We have flexible shift patterns which require you to work between 08:00 and 20:15, some shifts have longer days and shorter weeks and some shifts work standard hours over 5 days - most shift patterns will include a weekend. Our team are happy to discuss with you!

You:
Your Personality, empathy & listening skills!

• A desire to delight customers through problem solving.
• A natural ability to empathise and understand the needs of your customer.
• Great & adaptable communication skills.

The Benefits:
There’s a reason our 55,000 Capita colleagues chose us! Our ‘Perks at Work’ are endless and include…

• 22 days holiday (pro rata) plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
• Free Broadband, and 20% discount on Handsets and 30% discount on Sims for up to 5 Family and Friends when joining EE.
• 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• Discounted Dining Cards offering up to 50% off
• Discounted at home fitness plans and gym memberships
• A wide range of generous discounts on everything from retail to health & wellbeing, travel and technology.
• Exclusive colleague offers on Mobile phone contracts
• Access to Pension & Health Insurance Plan

What’s next?
Apply now to join a fun and friendly team and start building your career here at Capita Experience!

• Your application will be reviewed
• If your application is successful, you will be invited to a video interview with a member of the recruitment team
• We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

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Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent