Find More Than 10K+
United Kingdom Jobs

Job description

Job description

Part time Customer Service Advisor on behalf of Virgin Media O2 (Weekends & Evening Shift)

· Duration: 12-month contractor role through agency with the opportunity for conversion to permanent employee based on performance

· Hourly Rate: £10.90-£12 per hour PAYE Depend on experience + Additional performance-based incentives available.

· Shifts: Weekends 8am to 4.30pm (15hrs) OR Mon-Fri (evening): 6pm to 10pm (20hrs)

· Training: 5 weeks of full time Training Monday to Friday 09:00-17:30 will be required from training start date.

. Location: Remote working, however candidates must be based in the Newcastle area, within travelling distance of the Cobalt business Park for occasional office visits, ad hoc training and team events.

.Start Date: 22/03/2023

• STAFF DISCOUNTS ON VIRGIN MEDIA PACKAGES AVAILABLE after 3months

Accenture UKI have recently established a dynamic new project on behalf of Virgin Media O2 and we are now excited to roll out part time opportunities to join the team.

If you’re passionate and driven to providing a first-class customer experience and are able to commit to either of the above shift requirements, we would love to hear from you!

We at Accenture care deeply about what we do and the impact we have with our clients and communities. Our people are diverse, innovative and committed to delivering excellence.

The Role:

Your primary responsibility in this role will be to provide excellent customer service to Virgin Media O2’s customer base via inbound telephone calls. Full training is provided.

Key Responsibilities:

· Inbound customer calls dealing with faults, customer enquiries and customer care.

· First touch troubleshooting on customer Broadband, TV and Phone faults, including connectivity issues.

· First touch upselling, cross-selling and retention.

· Make tailored recommendations to customers on products, packages and services to complement their lifestyle needs and generate additional revenue.

· Resolving customer issues, requests, and queries as first point of contact with a right first-time approach.

· Log faults when notified by customers to enable tracking of resolutions.

· Competence in complaint and objection handling from raising to resolution.

· Bring your best self to work, promote a positive attitude and a high level of professionalism through attendance, metric performance and interaction with peers and customers.

Role Requirements:

· Full training is provided, but previous experience of working in a Customer based role such as contact Centre, retail, hospitality, travel etc would be desirable

· Outstanding communication skills.

· Resilience and the ability to work well under pressure.

· Adaptable to changeable working schedule and environment.

· Sales experience would be beneficial, but not essential.

· Receptive to learning, using and navigating multiple client specific programs and tools.

Job Type: Part-time
Part-time hours: 15 per week

Salary: £10.90-£12.00 per hour

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Newcastle upon Tyne, NE27 0QQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• For this role, although Part Time, all employees are required to start with a 5-week full time training in the office, Monday to Friday 09:00-17:30 – this is non-negotiable. (Please answer YES or NO - required).

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Expected start date: 22/03/2023