Customer Service Advisor - Part Warwick, West Midlands, England
Job description
Location: Warwick (Hybrid)
Part-Time: Mon to Fri (8am-12pm/ 2pm-6pm) + 1 in 3 Saturdays
Fancy a hybrid role? How would you like your office days to be based in an easy to reach location within historic Warwick? Is career progression something that interests you? Read on, there could be a great career ahead of you.
We're looking to hire multiple Customer Service Advisors, working Monday to Friday, 8am-12pm / 2pm-6pm with 1 in 3 Saturdays. You'll experience the perfect balance of remote work 2 days of the week, and then 3 days in our scenic Warwick location.
You will kick-start your journey with a comprehensive 3-week training program, hosted at our state-of-the-art Warwick offices, once complete, you'll be free to start your Baxi journey. Where might it take you?
Why work for Baxi?
Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We’re focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.
Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.
Our established foothold in the heating manufacturing market with a well-respected product portfolio, an amazing army of people puts us in a position to lead the way for change and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us!
What will you be doing?
- Day-to-day you will answer questions from our customers using a variety of methods including phone and email. We pride ourselves on customer service and we aim to train you to an exceptional level
- A large part of the role will be to question our customers, with the sole aim of getting to the root cause of their problem. You will make them feel like they've received a fantastic level of service and always be happy to take a call from Baxi
- You will need to record and maintain good records of all customer conversation, ensuring anyone speaking with this customer again can pick up from where you've left off
- Whilst being an outstanding ambassador for our brand, you will promote our excellent Service Plans to our customers, giving them long term cover and security with our solutions
About you:
- You will engage confidently with our customers, delivering excellent customer service and leaving every customer feel like they've spoken with a true ambassador of the brand
- It's important you can work empathy and understanding, some of the customers you speak to will be relying on you
- It's important you're happy with working in a fast-paced environment. This role isn't for clock-watchers, but it is for career climbers
- Full training will be provided, although any customer service experience is a huge bonus
What we offer:
Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.
Diversity and inclusion:
We’re a heritage manufacturer that provides heating solutions to customers all over the UK. We know having a diverse workforce that reflects our mission and our expansive customer base is not only good for you, it’s great for us!
We welcome each and everyone of the differences that make our people intrinsically unique and able to contribute to the growth and success of our organisation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Recruitment Agency notice:
Thank you for your interest in supporting our mission! We already have a preferred partner list we’ve carefully selected to work with us for the fulfilment of our vacancies. Because of this, we don’t accept any speculative or unsolicited applications that may impact the experience of our candidates and/ or impact your ability to work with us in the future. If you’d like to collaborate with us, you can send your details over to our procurement team.
