Customer Service Advisor (Parking) Pool, South West England, England
Job description
An exciting opportunity has arisen within our Parking Operations team for a Customer Services Advisor.
As a frontline member of the team, you will help members of the public with enquiries about their parking and parking payments. You will provide high levels of customer service to motorists using Cornwall Council car parks (primarily Pay On Exit car parks but to extend to Pay & Display car parks also), while ensuring that parking income is maintained.
You will also be responsible for reporting faults with car park equipment and liaising with technicians and suppliers to have these repaired.
The car parks operate every day, and some weekend and bank holiday working will be required.
You will need a good standard of GCSEs and extensive customer services experience. Some knowledge of Parking Operations is desirable however full training will be given.
A role profile can be found here.
Please be advised that for this role we are accepting uploaded supporting statements and/or CVs to support your online application.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
More information about working for Cornwall Council is available here.
We are happy to talk about flexible working options.
