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We are currently working on behalf of our client who are a leading business in the commercial sector. Due to recent growth, they are now looking for Customer Service Advisor to join their team. If you are looking for a new role, please apply immediately.

Monday-Friday Nightshift 8pm – 4am

The role responsibilities:

• Handling inbound calls from consumers and distributors
• Addressing customer enquiries via telephone and email, providing quality advice and information
• Resolving queries and keeping customers updated on the status of their enquiry
• Processing inbound promotional claims accurately and efficiently
• Making effective use of down time by assisting colleagues with other tasks
• Setting an example to the team with a positive and professional attitude, delivering the highest level of customer service at all times
• Fulfilling any other ad-hoc duties

The person we’re looking for:

• Experience within a Customer Service environment (preferred, but not essential)
• Experience with Microsoft Office products (e.g. Outlook, Excel)
• A passion to go above and beyond for customers
• Self-motivated and a professional attitude
• Excellent interpersonal and communication skills
• Flexible and highly motivated

By applying for this opportunity, you agree that Zenith People Ltd may share your details with the end client at the shortlist stage. If you have the relevant skills and the drive to enhance your career, we would love to speak with you. Apply now or give us a call – 0191 428 6444.

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