This Customer Service Advisor position offers a competitive salary, a great bonus and comprehensive benefits, If you are dedicated to understanding needs, offering guidance, and ensuring we make a positive lasting impact, this role is for you! If you want to join a dynamic team and be a crucial link between exceptional healthcare services and unparalleled customer satisfaction, we encourage you to apply today!

Job Title: Customer Service Advisor (Nights) F/T or P/T

Reporting to: Customer Service Team Leader

Location: Remote based

Salary: Full time equivalent salary of £26,500 per annum + up to £6,000 bonus (Equates to an hourly rate of £13.58 per hour plus bonus )

Shifts: Range of shift patterns available provided by an employer that’s fully supportive of flexible working

• Minimum of 30 hours per week required -minimum of 3 shifts per week.
• Required shift: Every other weekend (7pm – 7am Saturday and Sunday) the rest of the working pattern will be made of evenings in the week

Benefits:

• Career progression opportunities
• Competitive salary with a generous bonus opportunity and opportunity for overtime
• Bonus potential up to £500 per month
• Pension scheme
• Wellbeing support: access to myHealthPlan for healthcare and mental health support
• 28 days annual leave (pro rata) including bank holidays (rising to 33 after the first year and increasing with length of service)
• Perks at Work: over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

At Newcross, we are passionate about helping our employees realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare.

Due to continued growth in the business, we are recruiting customer service advisors to work full time or part time to cover our night shifts. Full time training will be provided and the role is permanently working from home. We are looking for the successful candidate to work Every other weekend (7pm – 7am Saturday and Sunday) the rest of the working pattern will be made of evenings in the week.

Who are you?

Are you a night owl that’s enthusiastic about championing exceptional customer service? Do you have a natural ability to leave a positive first impression and an appetite for problem solving? If you have experience within a contact centre environment and can multitask in a fast paced setting, we welcome your application today. Join our vibrant team to drive transformative impact and embark on a journey of making a real difference. Don't miss out – apply now and be part of our dynamic team!

What will you do?

Whilst a full job description can be supplied, here are a few of the key responsibilities for the role:

You will be a key member within our Central Support team and an ambassador by promoting the values and standards Newcross is renowned for. This is a varied role where you will act as a key contact for all interactions with clients and staff members

• Act as first point of contact for our clients bookings as well as liaising with healthcare staff via phone, email and live chat.
• Assist in booking healthcare staff into available shifts and facilitating recruitment activities.
• Fully understand the client’s requirements and ensure their expectations are met
• Use bespoke software systems to co-ordinate staff bookings
• Support Healthcare staff recruitment from the moment we receive the application to their first day

If you possess the art of first class customer service and are eager to fuel the growth of our Customer Service department at Newcross Healthcare, we invite you to step into the role of Customer Service Advisor. Join our team and play a pivotal role in shaping exceptional experiences. Your journey begins here – apply today and be a driving force in redefining the future of healthcare support!

Equality, diversity and inclusion: