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Job description

We are seeking Full Time Customer Service Advisors who are passionate about doing the right thing for Nationwide’s members.

What do we offer?

• £11.25 per hour (£21,937.50 per annum based on 37.5 hours/week)
• Full training to support you before you go live – 4 weeks of dedicated training with Nationwide’s Training team to make sure you are fully supported and prepared
• Great shift patterns – During first 4 weeks training you will work Monday to Friday 8.30am to 5pm. After completion of training shifts fall between 8am – 8pm Monday to Sunday
• Great location - 5/10 mins walk from Central Station
• Flexible hybrid work models after training

But wait there is more! As a Bill Gosling Outsourcing employee you also get to enjoy the benefits of our amazing work culture too:

• Increasing holiday entitlement (28 to 33 days / year)
• “Birthday” paid time off
• Opportunity to gain NVQ (National Vocational Qualification) and/or SVQ (Scottish Vocational Qualification)
• FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics
• Be part of our Engagement Committee
• Work-Life Balance
• Opportunity to win incentives
• Ongoing support of local charities
• Opportunities for career progression through leadership development programmes - Majority of our Production Leadership team started as an agent
• Employee referral programme - Refer a friend / family and earn extra money for every referral hired
• Casual dress code
• Pension programme from day 1 of employment subject to eligibility

What does the role involve?

• Handling a range of both outbound and inbound calls, you’ll play a central role when it comes to supporting Nationwide’s members with their lost and stolen cards.

What experience do you need?

We are looking for candidates that have previous experience in dealing with Customer Services in a particular within financial services/ call centre environment or supporting customers in vulnerable situations. You will have a passion to help support members needs and can confidently build rapport on the phone. You will also have great attention to detail and accuracy when updating information on systems. You should thrive in working within a fast-paced environment.

CHECK US OUT FOR YOURSELF:

Instagram: @bgocareers

Facebook: @BillGoslingOutsourcingUK

LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

If you want to JOIN OUR AMAZING FAMILY, please click the apply button and one of our lovely Branch Recruiters will reach out to you!

Job Types: Full-time, Permanent

Salary: £21,937.50 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location