Customer Service Advisor - Live Chat Specialist Swansea, Wales
Job description
We’re looking for a Bike Specialist to work in our Live Chat Specialist department in Our Customer Services team based in Swansea on a 3 month temporary basis.
The Job... Our Live Chat is at the forefront for Tredz.co.uk and is an increasingly important method of contact for our customers. You’ll be part of a driven specialised team, helping our customers with existing orders as well as advising and sourcing the right bike, parts and accessories. We pride ourselves on Live Chat Specialist team and the effortless customer service we provide.
Live Chat is growing fast and becoming the easiest way for customers to contact us. We make a big deal about being very easy to contact and our Live Chat advisors are a very important part of that contact.
You’ll be helping us by professionally providing information to customers and dealing with a variety of queries.
You will be working from home on a laptop with remote access, our main dedicated office is located above our Swansea store. You will be required to work 20 hours across the 7 days we are open with weekend working.
A stable internet connection and a quiet place within your home is essential.
In the office air conditioning, good coffee and a very tightly knit team come as standard.
The Skills / Experience...
Bikes are in our DNA, for this role we are interested in your cycling history and a good basic understanding of bikes, with a keen wiliness to learn more, to complement your customer service experience and your attention to detail.
As well as any previous experience working in a Live Chat department. This is a very fast paced and ever-changing role suited to quick thinkers and fast learner.
Ability to create a culture based on our core values: ‘Effortless Customer Service’.
- A genuine passion and understanding for cycling.
- Experience using Live Chat
- Excellent customer service experience
- Quick thinking and good at problem solving
- Focus on quality not quantity
- An excellent communicator (written and verbal)
- Enthusiastic & Passionate
- Always put yourself in the customer’s shoes
- Show you are knowledgeable
Work remotely
- Hybrid working
- You will be required to attend a weeks training within our Swansea office
Closing date: 3rd March 2023
Job Types: Part-time, Temporary contract
Contract length: 3 months
Part-time hours: 20 per week
Salary: £10.25 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Swansea SA7 9FH
