Customer Service Advisor - Limit Renewals – Business Banking Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
24579 GBP ANNUAL Today
Job description
End Date
Salary Range
Agile Working Options
Job Description Summary
At Lloyds Banking Group we're driven by a clear purpose to Help Britain prosper.And together we can make it possible...
Job Description
Helping over a million business banking customers with their day-to-day needs has never been more important.
So, if people are your thing, and you want to be part of a growing team, then why not join our friendly and encouraging Limit Renewals teams and give your career a boost?
New to Business Banking or Limit Renewals…No problem!
You’ll be supported through our comprehensive 8 week training programme (Mon to Fri 9-5)by our enthusiastic coaching team, giving you the skills and knowledge required. This will be backed up with support from your Team Manager to support your development.
About the role...
Delivering outstanding customer service is central to our success so if you enjoy building relationships with customers then there's a role for you here.
- You’ll be working within our telephony team taking inbound calls from business customers whose overdraft is due for renewal.
- You'll put your customers first – supporting them and resolving their queries at first touch with your knowledge, decision making and rapport building skills.
- You'll support customers by providing annual reviews of business borrowing facilities whilst balancing risk.
- As your confidence grows you’ll spot and call out areas we can improve our customers' experiences.
About you..
- With a customer centric approach you’ll have good attention to detail.
- You'll naturally act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.
- Using your verbal communication skills to identify customer needs you’ll deliver the right outcome for the customer.
About your Reward Package
You can tailor your employee benefits package to suit your lifestyle.
For starters, we'll give you a competitive starting package of c£24,579 that comes with a bonus opportunity of c5% (c£1,229) and maybe more!
We'll also provide a Flex cash pot of £983 which you can take as cash or spend on a wide range of options such as:
Buying extra or selling holidays to suit from your 24 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
Extending the private medical cover you'll receive to family members.
A Flex Card providing up to 15% discount with over 70 well known retailers.
Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
Various share schemes (including free shares)
A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefitting your pension and take home pay.
Finally we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in you and your future.
About your work/life balance.
You can benefit from working between home (c60%) and the office (c40%) after an initial 3-6 months.
You’ll be working a 35 hour week Mon -Fri 8am-5pm on a flexible rotating pattern, leaving your weekends free.
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...
If you enjoy collaborating with colleagues, working in a caring environment where you’ll feel supported, encouraged and valued then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
