Customer Service Advisor (Kennedy Way) Belfast, Northern Ireland
Job description
As Customer Service Advisor you will develop exceptional relationships with customers, giving them the best tool hire experience. You’ll support face-to-face queries, telephone and email queries, process orders in the system.
As we continue to grow, there has never been a more exciting time to join us as a Customer Service Advisor in our Belfast Kennedy Way Depot.
HSS are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we go above and beyond to meet our customer’s needs. We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology.
What will you bring?
You’ll be obsessed with delivering top class customer service, with a solution driven mindset to solve problems, ensuring every interaction is meaningful and the true HSS experience.
What we can offer you
Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.
You'll receive this:
- Competitive salary with access to our company pension allowing you to save and plan for your future.
- 20 days holidays plus your standard bank holidays with an opportunity to buy an extra 5 and accrue more with length of service.
- FREE Hire from our core range, with 50% off for friends and family
- Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role.
- Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
- Life assurance is provided at twice your annual salary
- You will get the choice of other benefits that work for you through our Benefits portal – you pick the benefits you want – such as holiday buy and cycle to work schemes
- Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more
Wellbeing is at the forefront of our people agenda and upon joining us, you will have access to:
- Mental Health First Aiders
- An Employee Assistance Programme which is free support 24/365
- A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage!
- Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.
Who are HSS?
Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.
We’re so proud of how far we have come, and we are not done yet!
At HSS, we prioritise inclusivity and diversity. Don’t feel you meet every requirement? We know that studies have shown people of colour and women are less likely to apply unless they meet all qualifications in the criteria. At HSS we are dedicated to building a diverse, inclusive, and equal workplace. So, if you like the look of this role, and your experience doesn’t align perfectly - we encourage you to apply anyway! You may be just the right candidate for this or other positions.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
