Customer Service Advisor - IMMEDIATE START Sheffield, England
Job description
We have an exciting opportunity to work on behalf of a major UK-based travel agent who specialise in short and medium haul flights and accommodation packages with us here at CC33..
As a Customer Service Advisor, you will be the first point of contact for customers and assisting a variety of customer queries, both pre and post-holiday.
We are looking to expand our Customer Service team with candidates who can offer our customers a memorable journey for all the right reasons.
As a Customer Service Advisor, your responsibilities will include:
- Handling enquires from customers, both pre- and post-holiday. Taking ownership of effectively dealing with the customer queries and trying to resolve any issues in a confident manner to the customers satisfaction.
- Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.
- Processing customer requested amendments to their upcoming holiday.
- Consistently demonstrating a strong focus and drive to achieve targets.
- Working as part of a team as well as working independently to handle and manage workloads.
- Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
- Demonstrating up to date product and brand knowledge while having an in-depth knowledge relating to our portfolio of destinations and supplier products
Salary:
This role has a basic salary of £21,673.60 per annum.
We have now introduced our ‘Loyalty Pay Scale’ scheme, which will see your annual salary increase every year of your tenure up to £23,000 basic salary per annum.
Shifts:
You will be contracted at 40 hours per week, at 8am till 5pm, Monday to Friday. (Saturday work may be required)
Start Date: Tuesday 9th May
Location:
You will be based at our offices located on Ecclesall Road, Sheffield (S11). Our offices are a short walk from the city-centre with excellent transport links from surrounding areas.
Why choose CC33?
- 1 week comprehensive training period
- Incentives throughout the campaign (Food & drink, technology, additional holiday days and much more)
- Our brand new ‘Loyalty Pay Scale’ which will see your basic salary uplifted every year of your tenure (up to £22,000 / 3 years) + an additional holiday day
- Weekly coaching sessions with your team leader
- Free gym & swim package (Available at select venues around Sheffield)
- Discounted Sky TV package
- Free Mobile SIM contract
- Free Breakfast club
- Access to an employee assistance programme
- Friends & family referral scheme
- Company events
- Lively & vibrant atmosphere
What are we looking for?
- Self-motivated and driven to achieve challenging KPI’s
- A strong level of reading and spoken English
- A confident individual
- Excellent communication skills
- The ability to hold conversation will people of all ages and backgrounds and can easily build rapport with customers
- Previous experience within a customer service role is essential
- Transferable skills from previous employment (retail, hospitality, contact centre)
- You must be able to deliver a top quality customer service and ensure the best outcome for the customer
- The ability to handle difficult situations relating to a customers experience and remain resilient throughout the day.
CC33 People Promises
Our People Promises are the foundation of all our interactions with colleagues, customers, and clients.
- What we achieve together, is what we are most proud of
- We trust each other, and we own it
- Thank yous are easy when we support each other
- We listen and always do the right thing
- We are always clear why
Our learning and growth comes from working better together as a supportive team, enhanced by our diverse backgrounds and perspectives. Our diversity helps deliver the best possible outcomes for our people, our clients, and our business. We are committed to diverse representation at all levels of our organisation.
Job Types: Full-time, Permanent
Salary: £21,673.60 per year
Benefits:
- Company events
- Discounted or free food
- Gym membership
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Overtime
Application question(s):
- Do you live within a commutable distance to our Sheffield (S11) office?
Experience:
- Customer Service within a call centre: 2 years (preferred)
Work Location: In person
Reference ID: OTBSHEFF
Expected start date: 09/05/2023
