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Customer Service Advisor
Northampton

As a Barclays Customer Service Advisor, you will be part of a team offering end to end telephony customer servicing by completing a wide range of customer activities. You will have regular direct engagement with both internal and external customers, and will maintain excellent relationships through clear communication skills both verbally and in writing. You will also be responsible for high volume processing, and handling tasks, in which accuracy and efficiency are essential.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What we’re looking for:

• Attention to detail with knowledge of the importance of accuracy to meet our challenging quality measures in-line with Governance and Compliance standards
• Ability to work across teams, multi-skilling where necessary to meet business needs
• Demonstrable experience in identifying and implementing improvement opportunities to produce improved customer servicing or reduce operating costs
• Front line experience of confidently dealing with customer complaints and where necessary driving positive outcomes and sharing best practice to mitigate further issues and challenges

Skills that will help you in the role:

• Good time management skills and the ability to balance workflow to deliver against personal/team commitments
• A servicing background, handling internal or external customers via phone
• Ability to manage tasks in time-sensitive scenarios and within governance
• Ability to achieve high volume input/output without compromising quality

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

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