Customer Service Advisor - Hebrew Speaking Manchester, England
Job description
If you’re fluent in Hebrew and English, we’ve got a great opportunity for you!
International Language Advisor (Hebrew Speaking) - Contact Centre hub - Manchester Arndale
Shift available: Monday to Thursday 11am to 7pm & Sunday 7am to 3pm OR 8am to 4pm (36 hours per week)
Rate of pay: £15.04 per hour plus an additional £1 an hour for weekend working
Location: Hybrid: you will work from home and work 2 days a month at our Manchester Arndale contact centre hub
Training will be 4 weeks based at our Manchester Arndale site.
Benefits:
- Full training and exciting opportunities for further career progression
- Restaurants with great food at amazing prices
- Optional overtime to boost your salary
- Onsite staff shops with NEXT and branded clothes discounted by up to 75%
- Great pension scheme
- 25% discount on all NEXT merchandise
- Fantastic NEXT sharesave scheme
You’ll be a part of our International Customer Service Team providing exceptional services to our customers all over the world whenever they need us.
Provide an efficient order and enquiry service for international customers, via inbound calls, outbound calls and emails; with the aim of understanding our international customers.
About the Role:
- Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward.
- Treat every customer like your first customer.
- Navigate through various computer systems to look into customer queries, speaking to other teams if required.
- Handle all work types received, taking appropriate actions using the systems available.
- Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties.
About You:
- Be fluent in both English and Hebrew.
- Previous customer service/call centre experience.
- You’ll be a natural problem solver with the ability to think outside of the box.
- Be able to communicate in a confident, clear and friendly manner.
- Have good literacy and numeracy skills.
- Able to work from our Manchester Arndale site at least 2 days per month.
What’s Next:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Job Types: Full-time, Permanent
Salary: From £15.04 per hour
Benefits:
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Store discount
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Please confirm you have the right to work in the UK
Language:
- fluent English (required)
- fluent Hebrew (required)
Work Location: Hybrid remote in Manchester
Reference ID: 17822
