Customer Service Advisor (Full-time) Hayes, England
Job description
Transglobal Express is a rapidly growing international parcel delivery company. Excellent customer service is at the heart of everything we do – it’s one of the major ways that we strive to differentiate ourselves from the other companies in our sector.
Are you passionate about helping customers? If so then we want you on our team, you will be handling calls and email (inbound and outbound) and monitoring any queries in a proactive manner. We are therefore looking for candidates who are adaptable, approachable, and multi-skilled.
Applicants must be self-motivated and driven to deliver excellent customer service, with a positive, can-do attitude. You will need excellent communication skills and the ability to work under pressure, willing to take ownership of customer issues. We are looking for someone who is motivated, flexible and hard-working, able to work effectively alone or in a team. Prior experience in a customer service role is essential.
We are proud to have acquired the Customer Service Excellence (CSE) Award and Investors in People Gold.
· Hours of Work: 40 hours a week between 8.00 am to 6.30 pm, Monday to Friday potential for overtime on saturday 9am - 1pm paid at time and a half.
· Paid Weekly or Monthly
· 45-minute lunch break
· 25 days’ holiday plus bank holidays
· Company Pension
· Private Health & Wellbeing benefits package
· Full in-house training provided
· Job type: Permanent, full-time
Job Type: Full-time
Salary: £23,000.00-£25,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: In person
