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Job description

Due to continued growth a forward thinking integration business are now looking for a Customer Service Advisor to join on a permanent basis. If you enjoy problem solving or come from an internal sales admin role then this could be the role for you.

My client is offering a 4.5 day working week with flexibility for homeworking for upto 2 days per week.

Responsibilities

• Processing new calls logged on our Freshdesk support system
• Liaising with 2nd line support team
• Project Admin – as and when required
• Raise licenses and quotes
• Update IT systems with relevant PO and schedules

Mandatory Requirements

• Strong verbal and written comunication
• Confident with technology with working knowledge of MS Office applications including word and excel
• Able to balance a customer-oriented and a results-driven approach
• Strong organisational skills
• Excellent interpersonal skills
• Excellent time management skills

Desirable

• Basic Sql skills
• Experience of supporting business back office software in a customer facing environment
• Working on a support desk

Employee Benefits

• 4.5 working week
• Hybrid working
• Cash Health Plan
• Annual bonus tied to company performance
• Personal development plans

Job Types: Full-time, Permanent

Salary: £28,000.00-£34,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Work Location: In person