Customer Service Advisor FTC - Remote Remote
Job description
We are currently recruiting experienced home based Customer Service Advisors to start on ASAP on a FTC until 31/10/2023
What will I do in the role?
Within this role you will be handling calls and emails and responding to our customers to answer any questions that they may have.
What do I need?
- Exemplary verbal and written communication skills
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Ability to be versatile in your approach to adapt your style for each customer
- Experience of working in a customer facing environment
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Right to work in the UK
- A headset
What will I be paid?
Pay rate: £10.90 per hour
Working Hours
- Full time - 40 hours per week
- Shifts between 8am and 10pm
- Every other weekend between 11am and 4pm
- Rota on a 2 week basis, 1 week early shifts and 1 week late
Homeworking Eligibility
- Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Minimum Speed Requirements:
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
What’s amazing about the role and Ventrica team?
- Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
- Company pension scheme
- Reimbursement on eye tests
- Employee Assistance Programme, 24/7 with counselling sessions
- We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
- We care about our communities, our Charity Champions get involved by making a difference
- We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
- Our Diversity Champions are part of our colleague community
- Our Menopause Champions are trained and offer support
- Mental Health First Aiders
- All new parents receive a Baby Hamper
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards
