Customer Service Advisor - Front of House Derby, England
Job description
Directorate: Corporate Resources
Hours: Up to 30 hours a week
Contract Type: Permanent
Location: The Council House Reception
Make the most of your customer service skills in one of our exciting and challenging roles, where you’ll respond quickly and accurately to a whole host of enquiries about Derby City Council’s and its partner services.
The role
Joining the busy team in Derby City Council’s Customer Service Team - Derby Direct, you’ll be dealing with a wide range of customer enquiries on a face-to-face basis, assisting them to access services using our Self-Service PCs, delivering services at our customer service booths and dealing with visitors at our Reception Desk. As the work is fast-paced and demanding, you must be able to respond quickly and accurately in a professional manner. You’ll then use the customer service information systems to provide the relevant advice or information, or re-direct callers where appropriate. Dealing with some telephone, email and digital contact enquiries from our customers will also form part of the role. There is the potential that this role can be made to 37hrs per week for the right candidate.
You must have:
- GCSE at Grade C or equivalent in English and Math
- A proven track record of dealing with the public in a customer service or retail role
- A flexible approach to working hours
- Experience of using IT systems to record data accurately
- A professional manner and willingness to want to “Be the Best”.
Please apply by submitting a CV and a succinct outline of how you meet the above (no more than 2 sides A4) to [email protected]
Top Tip - ensure your application meets the essential criteria detailed in the person specification and if you’d like to have a chat about this role, please contact Phil Campbell (643567)
Interviews to be held w/c 11th September.
All employees will normally be appointed to the minimum of the grade for the job. For reasons connected with a particular need of the Council it may be appropriate, subject to approval, to appoint to a higher point in the pay grade.
Before you complete your application form please read our guidance on filling in your application form.
Quick Tip! Remember to align your personal statement to the Essential Criteria in the Person Specification
Please be aware that where there are staff within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
The closing date for this vacancy is Sunday 3rd September at midnight. Any applications received after the closing date will not be accepted.
Interviews to be held w/c 11th September.
