Customer Service Advisor - Electric Vehicles for Uber Drivers London, England
Job description
In the role you will be first point of after sales contact to drivers wshing to discuss their vehicle or hire contract.
You will look after general fleet and customer administration activity. This will include management of vehicle licence renewals , any fines or penalties received into the business, maintenance of vehicle and customer documentation and general data entry within our operating systems.
Our client is a leading vehicle finance and rental company that offers flexible vehicle solutions to PCO (Private Hire) drivers with a focus on Electric Vehicles (EVs). Their mission is to switch ride-hailing to electric!
Key Responsibilities:
- Acting as a first point of contact for any customer service queries regarding the customers vehicle or account.
- Providing support and guidance around servicing, licencing, and insurance claims.
- Resolving customer queries or allocating to the responsible team member.
- Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals).
- Managing customer support tickets in our CRM.
- Resolving customer queries or allocating to the responsible team within the business.
- Acting as a first point of escalation for any customer service complaints.
- Management of vehicle licence renewals and any fines or penalties received into the business
Skills Required:
- Hard Working
- A friendly personality
- Good communication skills via email, phone, text, etc.
- A basic understanding of, and interest in, vehicles
- Strong attention to detail
- Enjoy contributing to the team and growing with our company
- A good communicator, patient, understanding and genuinely enjoys helping customers.
- Good time management and multi-tasking skills.
Job Types: Full-time, Permanent
Salary: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
