//Customer Service Advisor / Call Handler (Southampton) Southampton, England
Job description
Location: Southampton
Salary: Competitive
Working Hours: 37.5 per week (Monday to Friday)
Contract: Full time, Permanent
Role-Grade: 2A
Agilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.
Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.
We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.
Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.
Role Responsibilities:
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevent departments or passing on messages
- Logging custmer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required
Skills & Experience:
- Previous experience within a customer sevice or call centre environment essential
- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever changing enviornment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems
Benefits:
- 23 days holiday plus bank holidays, rising to 28 day
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme
If you like the sound of this role and feel you have all the relevant skills, apply now!
