Customer Service Advisor - Business In Financial Difficulty Cardiff, Wales
Lloyds Banking Group
Full Time
Cardiff, Wales
24579 GBP ANNUAL Today
Job description
End Date
Salary Range
Agile Working Options
Job Description Summary
This is an exciting opportunity to play a key role in supporting our purpose of helping Britain recover. Across the Group our colleagues are passionate about making a difference to customers, businesses and communities. You'll have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.
Job Description
At Lloyds Banking Group we're driven by a clear purpose to Help Britain recover, then prosper.
And together we can make it possible...
Helping over a million business banking customers with their day-to-day needs has never been more important.
So if people are your thing, and you've some previous Financial Services experience, then why not join one of our friendly and supportive Financial Assistance teams and give your career a boost?
If you do we'll give you a competitive salary of c£24,579 with a bonus opportunity of up to 5% (c£1,229).
We'll also provide a Flex cash pot of £983 which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 22 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefiting your pension and take home pay.
Finally we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in you and your future
About the role...
- Delivering outstanding customer service is central to our success so if you enjoy building relationships with customers then there's a role for you here.
- Use your compassion to understand our business customers financial situation that can be challenging and complex.
- Show your passion for helping others whilst maintaining your personal resilience.
- Demonstrate your specialist negotiation skills to provide options and solutions whilst ensuring fair outcomes at all times, especially for our vulnerable customers.
- Through your understanding and expert rapport building skills you’ll have significant conversations with our customers to deliver excellence and build trust
- Adopt a learning mentality along with the coaching and development opportunities to continuously improve your skills and capability.
- Share ideas to improve the customer service experience.
- Make a difference to our customers. It's a role that suits people who can identify what a customer really needs and match products/services whilst following regulatory processes/procedures.
- And someone who enjoys collaborating with colleagues, adding to a caring environment where all colleagues feel supported, encouraged and valued.
You'll get a decent work/life balance!
From Day 1 we’ll provide any necessary training and support needed. And when you're ready (typically 3-6 months) you'll benefit from a role hybrid split between home (c60%) and the office (c40%).
Our 35 hours run Mon -Fri 8am-6pm on a flexible rotating pattern.
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...
So if this opportunity appeals then get in touch and apply today, we'd love to hear from you...
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
