Customer Service Advisor BCS (Nationwide) - Dunfermline (VC) Dunfermline, Scotland
Bill Gosling Outsourcing
Full Time
Dunfermline, Scotland
21938 GBP ANNUAL Today
Job description
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
Exciting Growth Opportunity – We are hiring Customer Service Advisors in partnership with our client Nationwide Building Society.
We are seeking Full Time Customer Service Advisors who are passionate about doing the right thing for Nationwide’s members.
What do we offer?
- £11.25 per hour ( £21,937.50 per annum based on 37.5 hours/week)
- Full training to support you before you go live – 4 weeks of dedicated training with Nationwide’s Training team to make sure you are fully supported and prepared
- Great shift patterns – During the first 4 weeks of training you will work Monday to Friday 8.30 am to 5 pm. After completion of training shifts fall between 8 am – 8 pm Monday to Sunday - some flexibility to work until 10 pm if required
- Located in Nationwide’s office at Caledonia House, Dunfermline
- Flexible hybrid work models after training
About the Nationwide Dunfermline Office:
- 450 + Seater Contact Centre with it’s own training facilities
- Large onsite Restaurant & break out spaces to relax
- Cash line facilities, at our adjoining Nationwide Branch
- Onsite Training facilities & Meeting rooms
- Free Car Parking
- Located just off the M90, (Junction 2 just after the Forth Road Bridge & next to Sky Television, Fife)
- Central for Buses & close to Rosyth/Dunfermline Train Station
- Onsite Operational support (Trainers, Leaders, Call Coaches, etc.)
But wait there is more! As a Bill Gosling Outsourcing employee you also get to enjoy the benefits of our amazing work culture too:
- Increasing holiday entitlement (28 to 33 days / year)
- “Birthday” paid time off
- Opportunity to gain NVQ (National Vocational Qualification) and/or SVQ (Scottish Vocational Qualification)
- Annual prize giveaways (inclusive of all expense paid trip)
- Rewards and Peer Recognition programmes – earn vouchers for top retailers i.e. amazon etc.
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics
- Be part of our Engagement Committee
- Work-Life Balance
- Opportunity to win incentives
- Ongoing support of local charities
- Opportunities for career progression through leadership development programmes - Majority of our Production Leadership team started as an agent
- Employee referral programme - Refer a friend / family and earn extra money for every referral hired
- Casual dress code
- Pension programme from day 1 of employment subject to eligibility
What does the role involve?
- Handling a range of both outbound and inbound calls, you’ll play a central role when it comes to supporting Nationwide’s members with their general banking queries
What experience do you need?
We are looking for candidates that have previous experience in dealing with Customer Services in particular within financial services/ call center environments or supporting customers in vulnerable situations. You will have a passion to help support members' needs and can confidently build rapport on the phone. You will also have great attention to detail and accuracy when updating information on systems. You should thrive in working in a fast-paced environment. Computer literacy and experience working on multiple systems simultaneously would be a great asset.
:
Instagram: @bgocareers
LinkedIn: @BillGoslingOutsourcing
If you want to JOIN OUR AMAZING FAMILY, please click the apply button and one of our lovely Branch Recruiters will reach out to you!
Bill Gosling Outsourcing
www.billgosling.com
Newmarket, Canada
David Rae
$25 to $50 million (USD)
1001 to 5000 Employees
Company - Private
Information Technology Support Services
1955
