Customer Service Advisor Remote
Job description
Shift Patterns:
Monday - Sunday (5 days per week) 08:00 - 20:00.
7.5 hours per day
Basic Purpose and Function:
We are looking for customer focused individuals to join our busy team to provide excellent customer service to our Clients & repairers. Must have a first class customer service and can do attitude which helps build great relationships as well as able to adapt style to meet the best outcomes. We are looking for excellent team players who strive in challenging situations.
This role is telephony based so you must be comfortable and confident speaking to a wide range of individuals over the telephone, building rapport and trust with everyone you speak to.
Key Tasks:
· Answering the telephone and signing off calls in accordance with companies’ agreed procedures
· Updating repair statuses on Company or Client system, as appropriate
· Handling calls received at source wherever possible. If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales
· Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
· Ensure correct prioritisation of workload and time management schedules are adhered to
· Ensuring all call backs promised are made within agreed timescales
Qualifications, Knowledge and Experience :
Essential
· GCSE English and Maths
· Previous experience of working within a call-centre environment, customer service and/or the field of insurance.
· A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
· The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident
Desirable
· Commercial insurance experience
· The ability to recognise and deal with problematic claims and / or refer them to more senior members of staff for appropriate action.
Job Types: Full-time, Permanent
Salary: From £20,319.00 per year
Benefits:
- Company pension
- Referral programme
- Work from home
Schedule:
- Day shift
Experience:
- customer service: 1 year (preferred)
Work Location: Remote
Reference ID: 01.RSA.23
