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Job description

Are you a successful and experienced Customer Service Advisor looking for a new challenge and great development ?

As part of our commitment to providing continual excellent customer service, we are looking to appoint a Customer Service Advisor to join our support team in Loughborough on a permanent basis.

Whittaker Workplace Solutions offers products and services for businesses. We listen, innovate and care about the detail, helping businesses is what we come to work to do every day.

If you are looking to work with a company that cares about its employees, has a great culture, contributes and supports good work life balance, and interested in you as an asset and extension to the family run and owned business, read on.

We are always eager to hear from bright individuals who understand that; detail, care and passion make the difference to our customers journey.

You might have a degree, you might not, you might have years of industry experience, you might not, you might be young in years or young at heart, but what matters to us most is your attitude, and ability to be people focused.

Our customer support team is critical to the success of Whittaker Workplace Solutions, so for us its vital to find the right people to complement and enhance our existing team.

We would love someone on board that has experience in a fast paced customer service environment with ideas and passion to help us develop.

This could be for you if you can demonstrate:

• At least two years experience working in a front line fast paced customer support role would be preferable
• Experience of systems and processes from previous employers in a b2b environment
• Customer service training and skills
• Excellent communication and interpersonal skills;
• Excellent rapport building skills
• Attention to detail and accuracy for sales order processing
• The ability to work as part of a team that strives to continually improve its service
• Strong problem solving skills and the initiative to take ownership of an issue
• Tenacity and the ability to see things through
• Strong time management skills and the ability to manage your workload effectively
• You should be proficient in microsoft packages including Word, Excel and Powerpoint. Excellent written and verbal language is required.

Part time working would be considered

Competitive salary and benefits available

What will I be doing in the role?

Typical day to day duties will include:

• Receiving and processing sales orders received over the phone and electronically
• Working closely with other internal departments including sales and distribution to ensure the customer is keep fully up to date regarding their order, with the objective of ensuring they receive the best service possible
• Liasing with customers and dealing with customer enquiries, pricing queries and amending orders
• Supporting the operations manager with enhancing systems and process and formulating new ways of doing things to enhance the customer experience

Who are we ?

Established in 1983, Whittaker Workplace Solutions sell a wide range of products and services to help workplaces run smoothly. Due to increased demand for our products and services we now have a fantastic opportunity for an experienced person to join our team.The role involves delivering high levels of customer service to existing customers, whilst supporting our sales activities.

Work Remotely

• No

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 17/03/2023
Expected start date: 03/07/2023