Customer Service Advisor Manchester, England
Job description
Customer Service Executive
Location: Manchester , Astley , M29
Working Schedule: Monday – Friday 37.5
Salary: £ 23,122 + Bonus
Walsh Blyth & Turton is a leading UK wholesaler specializing in the supply of personal protection equipment (PPE). We offer a comprehensive range of branded and imported value products established on the principle of Good, Better and Best. As part of Bunzl Plc, a global £7.4 billion FTSE 100 company, we offer broad market knowledge and expertise.
The Benefits
- 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
- Company sick pay
- Bunzl Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Bunzl Personal Pension Plan
- Personal benefits for Theme park discounts, Cycle to work scheme,Cinema discounts etc.
The Role
To contact all customers on allocated territories to maintain and increase sales, provide excellent customer service.
Key Responsibilities
Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin through range extensions, own brand etc.
Grow and develop new and lapsed accounts within defined portfolio against targets working with other sales staff to achieve maximum potential
Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
Accurately set up customers and orders on system, completing call logs and reports
Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
Manage out of stock items by communicating with purchasing and advising customer accordingly
Your skills
Excellent Customer Service Skills
Proven track record building and maintaining customer relationships
Positive and professional manner
Excellent communication skills, written and verbal
A team player with a collaborative approach
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
Job Type: Full-time
Salary: £23,122.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
