Customer Service Advisor Bicester, England
Job description
Job title – Customer Service Advisor, Salary up to £22,500 + OTE
Company Overview
✓ 100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome
✓ 100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work
✓ 100% of our colleagues surveyed agreed that they see themselves working at Valda Energy in two years’ time
*Results based on those who joined between October 2022 – March 2023
Us and our culture.
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.
The role.
Our Customer Service department is the key contact area for our customers and their energy needs. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. Can handle complex calls, through influencing, assertive negotiation, and conflict resolution skills.
How you will contribute.
- Answers customer queries through various channels promptly to enhance the customer service experience
- Patiently listens attentively to customers to address their concerns
- Accurately records and logs interaction with customers and updates account information
- Works with management to maintain best practices for effective communication with customers
- Maintains knowledge of updated company processes and policies
- Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
- Willing to learn to apply company policy and process to customer solutions
- Supports the company ‘one team’ culture
Key Objectives
- Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction
- Support the business through operational effectiveness, digital first.
- Committed to learning
Responsible for
- Customer Service
- Individual KPIs
- One team culture
Person Specification
- Effective time management skills
- Effective problem-solving skills and able to analyse data
- Self-motivated, confident work ethic and good communication skills
- A team player with a willingness to learn, train and adapt to an ever-changing environment
Reporting to
Customer Service Team Leader
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- BICESTER: reliably commute or plan to relocate before starting work (required)
Work Location: In person
