Customer Service Advisor Reading, England
Job description
About TrustID:
We’re experts in identity document verification services, designed to make identity checks easy, from your office or remotely.
As a certified IDSP, hundreds of organisations, large and small, trust our market-leading services to simplify ID checks, protect themselves from fraud, save time and drive efficiencies.
Our ID checking products support Right to Work, Right to Rent, Anti-Money laundering (AML) and Know Your Customer (KYC) legislation as well as protecting public sector bodies such as NHS Trusts and local authorities.
Our expert document analyst team are on hand 7 days a week to offer advice and guidance on identity documents and Right to Work regulations.
Find out more information about TrustID here: www.trustid.co.uk
About the role:
Job Title: Customer Service Advisor
Location: Reading (Hybrid: 4 days in office and 1 day from home)
Job type: Permanent
Hours: 8:30 am to 5:30 pm, 40 hours per week
Responsibilities:
We are currently recruiting an enthusiastic Customer Service Administrator to join our friendly and dynamic Customer Service team. We are looking for a bright and confident individual who wants to grow and develop within the business. The role is to support the Customer Service team with a wide variety of tasks, not limited to but including:
Answering telephone calls and resolving/redirecting where appropriate
- Monitoring our shared email inbox and resolving/redirecting where appropriate
- Website Live Chat monitoring
- Supporting the office with administrative duties such as mailing, data entry, maintenance, and purchase of office supplies and tidiness.
Required Qualifications and skills:
- Experience in customer handling/complaints desirable
- Experience in administration/office role desirable
- Able to provide effective support and advice by email/telephone to customers
- Confident and professional telephone manner
- Excellent written/Verbal English
- Keen to learn and progress with in the role
Job Types: Full-time, Permanent
