Customer Service Advisor Doncaster, England
Job description
This role can be flexible in terms of working from home or office based. Face to face training will take place at Carlton Forest Logistics, Doncaster with a member of the Tripp team, and potential meetings and ongoing training sessions will be also be held at this address.
35 hrs per week
Tripp is the UK's market leading luggage brand and we currently have an exciting vacancy in our Customer Service Department for an additional Customer Service Advisor. Most of our sales are via our websites so this is a vital part of our business.
The main responsibilities will be dealing with customer enquiries about our products and/or their orders, communicating with them mainly via email, but also via social media, and assisting them with placing orders, managing deliveries, returns etc. You will need to be someone who will always put the customer first, and who enjoys problem solving and resolving customer queries in a fast paced retail environment.
We are looking for candidates that have had solid experience in a call centre environment, ideally with a retailer. You will need excellent verbal and written communication skills, experience in working with an enquiry system and be able to respond quickly and calmly and sympathetically to our customers requests. We will also need you to be able to communicate confidently with your colleagues and internal Tripp management team.
We offer a warm and friendly working environment with the ability to provide a certain amount of flexibility in the shift pattern of the working week.
Job Types: Full-time, Permanent
Salary: £11.00 per hour
Benefits:
- Company pension
- Employee discount
- Sick pay
- Work from home
Schedule:
- Weekend availability
Work Location: One location
Reference ID: CSHO2022
