Customer Service Advisor Burton upon Trent, England
Job description
Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team.
The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.
To be successful in a Customer Service Advisor role, the skills/ability you will need are:
· Experience of working in a Customer Service/contact centre environment.
· Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
· Excellent attention to detail and accuracy.
· The ability to multi task
· Excellent IT skills, especially Microsoft Outlook, Word and Excel.
· Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
· Able to work from our head office at least twice a week following the initial training period.
The closing date for applications is Sunday 5th March 2023
We welcome applications from all sections of the community.
Job Types: Full-time, Permanent
Salary: Up to £21,347.00 per year
Benefits:
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Burton-On-Trent
