Customer Service Advisor London, England
Job description
Contract details: 2 x Full Time
Weekly hours: 37.5
About THCH
This is truly an exciting time to join our organisation as we’ve recently developed and launched our new corporate strategy. We’re proud to be a local housing provider with a social purpose. Join our team and help us to create places people are proud to call home.
About the role
We’re looking for an experienced Customer Service professional to help the Customer Services Manager provide a seamless service during a period of change. This role would suit someone who is approachable as you will be the first point of contact for residents, members of the public and colleagues. The role will involve resolving customer enquiries and handle incoming calls.
From time to time you will work with the Customer Support Team – this will include complaint management – ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including, waiting list and bay swaps. You’ll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess an applicant’s eligibility and coordinating appointments.
About you
The successful candidate will have excellent administration and organisational skills and want to be part of a team that focuses on getting it right the first time. You’ll have a flair for resolving queries whilst remaining discreet and personable.
The ideal candidate will have excellent customer service skills alongside experience of Repairs, Maintenance, Building Services administration and complaints. You will also be proficient in the use of IT, especially using Microsoft Office and specialist housing databases/systems.
What we offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
Closing date for applications: 9am 16th June 2023
Interview Date: Week Commencing 19th June 2023
