Customer Service Advisor

Customer Service Advisor London, England

Tower Hamlets Community Housing
Full Time London, England 279935 GBP ANNUAL Today
Job description

Job Title: Customer Service Advisor

Contract details: 1x full time – 1 x part time (0.5 FTE)

Salary: £27,935.25 per annum (part time pro rota)

Weekly hours: 37.5

Location: Tower Hamlets

About THCH

This is truly an exciting time to join our organisation as we’ve recently developed and launched our new corporate strategy. We’re proud to be a local housing provider with a social purpose. Join our team and help us to create places people are proud to call home.

About the role

We’re looking for an experienced Customer Service professional to help the Customer Services Manager provide a seamless service during a period of change. This role would suit someone who is approachable as you will be the first point of contact for residents, members of the public and colleagues. The role will involve resolving customer enquiries and handle incoming calls.

From time to time you will work with the Customer Support Team – this will include complaint management – ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including, waiting list and bay swaps. You’ll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess an applicant’s eligibility and coordinating appointments.

About you

The successful candidate will have excellent administration and organisational skills and want to be part of a team that focuses on getting it right the first time. You’ll have a flair for resolving queries whilst remaining discreet and personable.

The ideal candidate will have excellent customer service skills alongside experience of Repairs, Maintenance, Building Services administration and complaints. You will also be proficient in the use of IT, especially using Microsoft Office and specialist housing databases/systems.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.

How to apply

Please send in your CV, supporting statement alongside the additional information sheet to [email protected]

Closing date for applications: 9:00 AM 11th June 2023

Interview Date: To be confirmed

Interview Date: To be confirmed

Job Types: Full-time, Permanent

Salary: £279,935.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in London

Application deadline: 11/06/2023

Customer Service Advisor
Tower Hamlets Community Housing

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