Customer Service Advisor Remote
Job description
We are hiring for a friendly and reliable Customer Service Advisor to join our growing team!
If you haven’t come across Thrift+ before… we’re on a mission to power the circular economy for fashion, by creating the best place to shop and re-sell second-hand clothes. In our first few years, we’ve extended the life of 500,000 items of clothing, raised almost £2 million for charity, and built an amazing warehouse operation in Market Harborough which processes tens of thousands of items of clothing every month.
As well as hosting our own site and app, we work closely with major fashion retailers and brands to support them on their path to circularity. Between our partners and customers, we have a growing community of people who need our support.
That’s why we need an excellent Customer Service Advisor to join the team and help us to provide exceptional service for our customers whether they are buying or selling clothes.
As part of the Customer Service team, you'll be the face of the business, delivering a consistently great experience for our customers, in a friendly and professional manner. Not only will you be making a positive impact on our customers, you’ll also be helping to minimise the impact of the fashion industry on the environment. Who doesn't want to go to work and know what they’re doing has a positive impact?!
Requirements
Think this sounds right for you? Here’s what we’re looking for…
The Person
- You’ll have 2 years of experience in a customer-facing role whether that be in retail, the service industry or office-based.
- You’ll be highly organised, motivated and have excellent written and verbal communication skills.
- You’ll be computer literate, ideally with an understanding of Google & Microsoft applications, with an ability to learn new systems, such as our email client Helpscout, and order processing platform Shopify, to name a few.
- You’ll be a customer champion, and will be someone who spots what customers need and proactively makes suggestions to improve our processes and services to enhance their experience.
- You’ll be passionate about making a difference for our customers on a daily basis and will be keen to take full ownership of your work.
The Role
- Respond to customer queries in a timely and accurate way, via email, to enhance the customer service experience.
- Identify customer needs and help customers use specific features of our website.
- Meet regularly with Customer Service Team Lead to give feedback to help improve customer service culture, response time and tools to improve staff experience.
- Work with other departments to provide feedback to help in enhancing the customer journey.
- Working 11:30 to 20:00, Monday to Friday following the training period, which will be Monday to Friday, 09:00 to 17:30.
Benefits
Sounds appealing? Here’s what you’ll get as part of the Thrift+ team:
- £25,000 per annum.
- 25 days Annual Leave, excluding public holidays.
- Remote working with ample opportunity to work from Head Office in London (Blackfriars) or the Warehouse in Market Harborough (LE16 7WB).
- Private Healthcare and pension plan.
- Staff discount.
- A company culture that is flexible and supportive of different working requirements - we aim to create a friendly workplace that nurtures people from a diverse range of backgrounds.
- A supportive manager who is invested in your development - and will invest in training opportunities and support.
- Being part of an impact-driven company working hard to lower the environmental impact of fashion.
