Customer Service Advisor Harpenden, England
Job description
Are you experienced and passionate about Customer Service?
Are you a quick learner looking forward to new challenges?
If your answer is yes, we are looking for you!
This an excellent opportunity for you to work in our small Customer Service team and have a true impact on our business growth.
You will be a key member of the team, a direct point of contact to our customers ensuring the highest level of customer service is maintained.
Skills Required:
Good communication skills
Excellent phone manner
Good written English skills
Ability to balance the needs of the customer with the needs of the business
Happy, upbeat character with a positive ‘can-do’ approach
Proven track record in recognising and dealing with difficult customers
Resolve customer issues quickly before they lead to negative comments and reviews
Be able to publicly comment on negative reviews and comments while remaining respectful and professional at all times.
Helpful Skills:
Experience working with online retailers
Good working knowledge of Gnatta
Good working knowledge of review services such as TrustPilot and eKomi
Familiar with payment platforms such as Braintree, SagePay and PayPal
Good working knowledge of consumer rights legislation
Duties:
Answer email, online chat and phone inbound and outbound enquiries which will include:
Customers looking to place orders.
Customers looking for help and advice with products
Customers looking to return items for replacement
Customers looking to complain
Book, receive and check returns
Other Duties:
Some additional admin duties from time to time and we all occasionally help packing in the warehouse at exceptionally busy times
Duration:
Permanent
Hours:
Our standard hours are Monday to Friday 8am – 5pm.
Holiday:
20 days a year plus Bank Holidays.
Salary:
£22,000 to £25,000 subject to experience.
Working environment:
SolarCentre is a highly driven, creative and dynamic company that prefers a relaxed and informal working environment. We are based in Coldharbour Lane in Harpenden where a large office space that can easily accommodate social distancing requirements. We have a Sainsbury's food delivery each week and we encourage all staff to add any snacks or drinks they like to the shopping list.
About SolarCentre:
SolarCentre specialises in the manufacture, distribution and retail of high-quality solar lighting products. We supply solar lighting directly to the public via www.solarcentre.co.uk and also to a large number of businesses and organisations of all sizes including high street retailers, e-tailers, government departments, local and county councils, schools, colleges, universities, NGOs and charities. SolarCentre has enjoyed sustained growth in recent years and we are fortunate enough to have seen sales increase significantly during the current pandemic.
Job Types: Full-time, Permanent
Benefits:
Casual dress
Discounted or free food
Employee discount
On-site parking
Sick pay
Schedule:
8 hour shift
Supplemental pay types:
Yearly bonus
Education:
GCSE or equivalent (preferred)
Work Location: One location
Reference ID: SCCS2301
Expected start date:
ASAP
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Harpenden: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: SCCS2301
