Customer Service Advisor Bracknell, England
Job description
Customer Service Advisor
Temporary (up to 7 months initially)
Bracknell, RG12 8HT
Hourly Rate £13.34 per hour
Hours - Monday to Friday 37.5hours per week (Hybrid Working)
Customer Service / Order Processing / Customer Enquiries / Customer Resolution / Account Management
The Recruitment Group is working with a global manufacturing and distribution company that produces a range of products from building materials and adhesives to medical and home cleaning supplies.
. It is a fantastic brand to work for and is well-recognized around the world.
. The culture is very friendly, and the company is all about investing in its people.
Purpose of the Customer Service Advisor:
This role is to work as part of the customer service department to ensure the customers receive a seamless service and that all inquiries are dealt with in an effective and efficient manner.
Main duties and responsibilities of the Customer Service Advisor
. To provide Customer Service and support by utilizing various systems across a wide range of CBG (Consumer Business Group) Products.
. Ensuring all transactions always meet required compliance standards and defined Service Level Agreements
. To liaise with the business partners on customer relationship management utilizing salesforce functionality
. To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner.
. Participate in all company initiatives eg daily tier reviews, team meetings, and training as well as completing all compliance and EHS courses as required
. Will be assigned key accounts. Therefore, relationship-building skills are key
. As required customer/business contact calls
. Proactive account & order management
Experience/knowledge requirements for the Customer Service Advisor
. Experience of SAP, Salesforce use of external customer portals
. Data entry & analytical skills
. Good attention to detail and numerical accuracy
. Strong problem-solving skills, ownership, and an ability to work as part of a team whilst also being able to work independently.
. Good written & verbal communication skills essential
. Strong organizational skills
. Ability to manage change including quickly adapting to new systems and processes.
Please contact Emma @ The Recruitment Group on the contact details provided.
