Customer Service Advisor Croydon, England
Job description
Do you want to start a career that offers in depth training and support from day one? Maybe you are from a retail or hospitality background, or maybe this is your first time looking for a job? For us, success as a Customer Service Advisor comes down to who you are as a person, your confidence and attitude rather than the experience you have or haven’t got.
If you demonstrate all the right behaviours, then we will make sure you are supported with our comprehensive training and induction programme, and you’ll even have your very own buddy when you join too.
Joining us as a Customer Service Advisor means earn a starting basic salary of £21,500 per annum plus the opportunity to earn a generous monthly bonus. As you gain experience, your salary will grow, and you’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.
Being so central in Croydon our office has great transport links and is close to many shops and cafes, we even have our own onsite café where you can grab yourself a breakfast roll or a coffee on your way up to the office. Work life balance is super important, so this role is just 37.5 hours a week, Monday – Friday from 9am – 5.30pm. We also work 1 in every 4 weeks on a rota on a Saturday morning from 9-1pm for which you will be paid overtime or given a half day in return.
In this day and age, it’s not all about the money, our wellbeing is important too and that’s why we have qualified Mental Health Ambassadors onsite for anyone who needs a chat. We also have weekly incentives to win a nice box of chocs, or a voucher and we also encourage everyone to support in our community with fundraising days once a quarter, most recently raising £900 for the local food bank!
Want to know more?? What does a Customer Service Advisor here do?
· You’ll of course provide great customer service to new and existing customers over the phone both inbound and outbound, and by e-mail.
· Carry out insurance administrative tasks and keep our customers details safe and up to date on our database and systems
· Be part of a fun and professional office environment and build positive relationships with customers, Insurers and your colleagues.
· Deal with new business, renewals and mid-term adjustments within the authority of the role.
· Work in a regulated financial environment, we’ll ensure you are fully trained to play an important role in helping the company ensure regulations are followed to protect our customers
What are we looking for in our Customer Service Advisor?
It’s all about you! We want people who are focused on giving the best possible experience to our customers. Can speak clearly and confidently on the phone bringing their best selves to work every day. Genuinely enjoy working in a team, helping and supporting others and be motivated to do and be their best. Attention to detail, good English skills and the ability to learn quickly with a positive attitude are also a must.
In return for all you do, you will be welcomed and supported by our Ardonagh family, with opportunities to grow your career, as our aim is always to promote our own people when any career progression opportunities become available across the team and company. This is a career, not just a job. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other company benefits are:
· Holiday entitlement of 26 days plus bank holidays
· Opportunity to progress your career across the entire Ardonagh family
· Gain CII or ACII qualifications to boost your knowledge and career opportunities
· Pension scheme for when you feel it’s time to retire
· 24-hour support for physical and mental wellbeing
· 1 days paid volunteering day to give back to our communities
· The Spotlight Awards, where we shine a light on the brightest talent across our group
So, what are you waiting for? Apply today and one of our team will be in touch.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please
Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
Job Types: Full-time, Permanent
Salary: From £21,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Croydon: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: ARDDS857725
Expected start date: 27/03/2023
