Customer Service Advisor Cardiff, Wales
Job description
This is the job
Role: Customer Advisor
Department: Driving School
Location: Cardiff - Dynamic Working
Salary: £20,301 (increasing to £21,316 as of 1st April 2023)
Shift Pattern: Monday-Friday 9am-5pm
Full Time/Permanent
Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Customer Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.
Not your average contact centre!
At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!
You will deal with inbound phone calls, emails, live chat and postal queries from both instructors and learners, dealing with a variety of situations such as bookings, payments, incident management and general customer service queries.
What do I need?
As a customer service advisor you will always be looking for a way to make a real difference to our customers by going the extra mile and leaving them with a top-notch impression of the AA. In order to help you achieve this we are looking for people who;
- Have a real desire to provide outstanding levels of customer service
- Are empathetic and friendly, with a professional approach
- Remain calm under pressure, always focusing on the customer in front of them
- Possess strong written and verbal communication skills
- Takes pride in the service they offer and the help they are able to provide
- Are self motivated and proficient in both making their own decisions and contributing with in a team dynamic
What's in it for me?
- We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Ability to purchase extra holidays
- Free AA breakdown membership after you start your employment
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
Plus, so much more!
Additional Information
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
