Customer Service Advisor Stockton-on-Tees, England
Job description
About Us
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.
We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.
We currently have over 2,700 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
The position – Customer Service Advisor
To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times
You will be joining a fast growing, energetic company that will offer the right candidates fantastic opportunities for career progression.
A competitive basic salary plus performance bonus
Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.
Support to develop your career through manufacturer training.
The chance to work on quality brands
Benefits:
- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts
- On-site parking
The role will report to the Service Manager and will be responsible for delivering excellent customer whilst meeting both franchise and company standards in a service environment. We are looking for candidates who would be willing to train within the Franchise and have the desire and ambition to progress onto other roles including service managers and area managers
Key Responsibilities:
- To manage all customer interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of the work required and agree time frames
- Manage the handover and administration of customer vehicles
- Explain the work carried out on vehicle, ensuring customers full understanding and authorisation
- Manage any necessary liaison with department manager regarding customer dissatisfaction
- Follow up in line with dealership procedures
- Understand and follow brand service requirements
- Maintain product knowledge on the full product range
- Maintain relevant systems ensuring accuracy at all times
- Accurately complete job cards and reports, including any descriptions of faults reported by the customer
Key Competencies:
- Communication
- Customer Focus
- Relationship Building
- Brand Alignment
Experience:
- Previous experience within a Customer Service delivery role
- Willing to attend manufacture training courses
- Competent in ICT, Maths & English
- Must have a minimum of 1 year service advisor experience
- Preferred experience with RTC & Kerridge /ADP Systems
Job Types: Full-time, Permanent
Salary: From £24,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: One location
