Customer Service Advisor Remote
Job description
About the Role
Base Location: Portsmouth or Melksham
Salary: £26,609 - £30,472 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time (8am - 4pm) | Flexible working options available - Hybrid working
We have an exciting opportunity for a Customer Service Advisor to join our team on a permanent contract!
As a Customer Service Advisor within the team, you will be dealing with a wide range of customers via phone or email. You will be guiding customers through the electricity connection journey after acceptance, completing follow up calls and final calls when the work is completed.
We are looking for customer-focused individuals with great communication skills
As a Customer Service Advisor you will be responsible for:
- Providing excellence in customer support and guidance through the delivery of minor connections, service alterations and single service diversions.
- Guiding customers through the connections journey post acceptance, completing follow up calls and final calls on completion of work.
- Managing of all inbound calling assisting with any customer related queries.
- Recording all queries and milestones correctly using the SSEN reporting tools, ensuring guaranteed standards and service level agreements are met.
- Ensuring customers are kept informed during each step of the process, whilst managing their expectations in line with Time To Connect guidelines and ensuring the customer is ready for the work.
What do I need?
To be considered for this role, we would love you to have:
- Excellent customer service skills including complaint handing (written and verbal).
- Awareness and understanding of SSE Connections methodology and licensing conditions which relate to connections activities.
- Ability to effectively prioritise, plan and organise;
- I.T. literate being comfortable with Microsoft packages such as Word, Excel and Office.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on [email protected]
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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