Customer Service Advisor Portsmouth, South East England, England
Job description
About the Role
Base Location: New Forest, Poole, Portsmouth or Aldershot (South Coast Area)
Salary: £25,703 - £29,879 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: 8-month Fixed Term Contract | Full Time | Flexible First options available
As a Customer Service Advisor you will be responsible for providing excellence in customer support and guidance by keeping our customers informed through each step of their journey with SSE.
You will be managing their needs and expectations by completing follow up calls and final customer calls upon completion of work to ensure they are satisfied, and escalating any instances of dissatisfaction.
You will also be answering inbound calls from customers assisting with any adhoc queries.
Other responsibilities will include, but are not limited to:
- Ensuring the customer is ready for work to begin, ensuring our systems are kept up to date with the latest scheduling information.
- Act as a point of contact for keeping the customer informed of progress.
- Ensuring SLA's and standards are met.
- Respond to emergency events including severe weather as required and be available to support during these times.
What do I need?
To be considered for this role, we would love you to have:
- Excellent customer service skills, and the ability to communicate with a variety of people at all levels, both written and verbally.
- Experience of complaint handling would be an advantage.
- Experience managing various demands within a regulated business through strong planning and organisational skills
- Good computer skills
- A basic understanding of the Distribution Energy Sector would be an advantage.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on [email protected]
EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
INTERNAL: As a courtesy, please let your current line manager know you are applying.
#LI-COM
#LI-KA3
