Customer Service Advisor Remote
Job description
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working from the comfort of your own home? If you answered "yes" to both questions, we have the perfect job for you! We are looking for a Remote Customer Service Advisor to join our client's team.
As a Remote Customer Service Advisor, you will engage with customers by responding to and resolving queries across a range of contact channels. You will be responsible for driving first contact resolution and achieving high levels of customer satisfaction. In addition, you will be expected to meet targets for service delivery to achieve bonuses.
Hours: Various shifts between 8am and 8pm, please not there are weekends within the rota and are currently either 1 in 2 or 1 in 4 dependant on the assigned role.
You will be responsible for providing after sales support, dealing with complaints or discrepancies and servicing products within warranty. Retailer support will also be part of your responsibilities.
To excel in this role, you must have experience within a contact centre and reliable Wi-Fi due to the remote nature of the role. You must possess excellent communication skills for liaising with customers and directors and natural ability to build a strong rapport with customers and a passion for sales are also essential. Although experience of working from home is preferred, it is not essential. Similarly, close proximity to Worcestershire is also preferred, but not essential.
Whats in it for you?
A salary of £22,600 per annum plus up to 10% bonus per month. Equipment will be provided and full training will be given, with ongoing classroom style training on products, systems, and customer service - you even get to try the products out! If you have a great telephone manner and computer skills, this is an ideal opportunity for you to develop your career as a customer service advisor. This is a temporary position which can turn permanent for the right candidate after training is complete.
These roles are to start as soon as possible, so don't hesitate to get in touch to secure your position! Apply today and join our team of customer service superstars.
We know our clients; We know the marketplace; We look for innovation everywhere; We seize the day,
We are SourceCo.
INDSCA
Job Types: Full-time, Temp to perm
Salary: £22,609.60 per year
Benefits:
- Employee discount
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- This role requires weekend work, are you able to work 1 in 2 weekends?
Experience:
- Contact centre: 3 years (preferred)
Work Location: Remote
