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Are you passionate about Customer Service and looking for a great company to work for? Are you looking for a role that offers flexibility of working from home, but still being able to have the office environment and moral needed as well?

I am looking for the next Customer Service Advisor to join our Customer Contact Centre in Newport. You will be the first point of contact for calls coming into Public Sector Prisons within England and Wales. You will provide information from the internal database such as “How do I book a visit” or “What items can I post to the Prison.”

We can offer great career progression opportunities, ability to be based from home and in work to give you the flexibility you need, benefits which you can flex to meet your needs and training and development opportunities. Our working patterns are a 4 day working week Monday - Friday. 9.5 hour shifts, 4 days a week and one non-working day. Days and shifts rotate over 8 weeks between 0700-2000. Overtime when available.

If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you!

What you'll be doing:

• Answer all incoming/outgoing calls in line with current service level agreements
• Processing the relevant information and call details to ensure right communication and log these details onto SSCLs internal system
• Be customer focused at all times ensuring that excellent customer service is provided on all calls.
• Take ownership of customer queries, comments, feedback and complaints.
• Work as part of a strong team to deliver results during peak times

What you’ll bring:

• Well-mannered and professional telephone manner
• A positive attitude & a desire to help customers
• Flexible attitude
• Being able to work on own initiative & as part of a successful team to succeed on a daily basis

It would be great if you had:

• Willingness to learn new systems & cross train for multiple clients within the SSC
• Customer service experience

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full Time Permanent
Location: Newport, Hybrid Working
Security Clearance Level: SC
Internal Recruiter: Ellie
Salary: £22,145 inclusive of 3% flex fund

Benefits: 25 days annual leave (pro rata) with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services.