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Description

At Sherwin-Williams at our Bolton site we produce Protective Coatings and Marine Coating paints which cover buildings and floorings across the world.

To provide a “world class” customer service to our Sherwin-Williams customers across the EMEAI region through a proactive and highly focused service we require another member of the Customer Service team. I this role you will provide a high level of world class support and service to the Regional Spokes and thereby external customers.

Responsibilities include:

• Manage the resources across the EMEAI team according to operational requirements
• Process specialist orders across multiple SW business platforms including Functional Coatings, ME Flooring, P&M Non UK.
• Provide support for effective Global Spoke Management including stock levels, avoidance of obsolescence, set up of new products, Rationalization of existing products, and manage physical inventories.
• Work to initiate a team culture with existing spoke employees to ensure world class customer service is provided. Manage the Flooring Distribution Centers effectively, including stock levels and obsolescence.
• Accurately process orders received by the EMEA sales inbox, inbound calls and other means ensuring correct products and volumes are entered into Order Management
• Ensure all export regulations are adhered to in coordination with SW dispatch team
• Work closely with existing spoke/Distribution team members including ME Phoenix, ME Flooring, ME P&M to ensure effective use of global SW resource and prompt customer service.
• Contribute & maintain the smooth running of the department and the regional spokes.
• Work with Sales & Marketing to manage the product portfolio’s of each spoke and the Flooring range
• Perform regular Flooring & Spoke inventory reviews with Finance, Sales and the regional spokes to ensure inventory is managed effectively and obsolescence is avoided.
• Perform spoke Audits. CRM Quality/SLA. Inventory/PI checks. Portfolio performance.
• Co-ordinate roll out of new colours to Spokes with P&M Colour Team.
• Co-ordinate New Product launches across all spokes (TDS/MSDS/Pricing/inventory management)
• Co-ordinate rationalization and rebranding of products within spokes.
• Co-ordinate CRM/Supply chain of US produced Functional Coatings products within the EMEAI region.
• Regular visits to EMEAI spokes to ensure P&M expected service levels are met and any issues are swiftly resolved.
• Ensure solid relationships are built with Spokes & customer base

Qualifications/ Experience required for the role:

• Customer service experience
• Experience of working in a fast pace, dynamic office environment
• High level of commercial awareness
• High level of written & spoken English is essential, a second language skill is desirable (any European)
• High level of understanding of Export procedures and international supply chain desirable
• Fully conversant with order management processes and procedures
• Proactive and dynamic in approach
• Ability to forge excellent relationships
• Excellent, professional phone manner

Our offer...

• Competitive salary
• Hybrid working and flexible hours
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

Please note this role requires onsite working for 3 days a week at our Bolton, Greater Manchester site and the option of 2 days a week at home once training is completed.

WELCOME TO SHERWIN-WILLIAMS

Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.

**Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**

Basic Qualification:

Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.

Equal Opportunity

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.

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