Customer Service Advisor Featherstone, England
Job description
Do you have a passion for delivering a high-quality customer focus service??
We are always on the look out for passionate Customer Services Advisor's to work within our call centre at our Office in Featherstone
Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients’ medications and associated supplies & services.
Within our business we call our customer service advisors Customer Patient Services Therapy Coordinator. This role will work within agreed regulations, protocols and targets, always ensuring the patient comes first.
This role will give you the opportunity to make a real impact on our patients journey by being a main point of contact being able to deliver a high standard of customer service to not only our patients but our partners as well. At the core of our values is our commitment to deliver exceptional patient experience and outcomes and this role is no different.
Who are Sciensus and what do they do?
We’re proud to be the leading specialty pharmacy in Europe, providing healthcare solutions to patients with long term conditions, rare diseases and cancer. For 30 years, we’ve supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.
So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.
Why would I work at Sciensus … the benefits?
We offer a fully comprehensive compensation package, including a salary of £22,800.
Service hours are between 8am - 8pm Mon - Fri.
You will work one Saturday in 5 and 2 Sundays per annum (over time rates applicable)
We have three values that underpin all our actions, these are not just statements these make our culture.
Equality, diversity and inclusion is embedded within our Values, processes and behaviours therefore fair treatment and inclusion is at the heart of the service we deliver to meet the needs of our diverse patients.
This all sounds great - What key skills do I need to apply:
- Previous experience of a customer service role, either phone, face to face or email / mail based
- Experience of handling and resolving customer issues, with a first-time right attitude
- Strong communication skills both written and verbal
- Experience of working in a fast-paced environment with the ability to navigate through change
HCOTH21
