Customer Service Advisor Norwich, England
Job description
Salesupply UK Ltd (www.salesupply.co.uk) is a young, dynamic, professional services organisation providing a full range of e-commerce services in support of successful international expansion of e-retailers, brands and manufacturers. Core services, including customer service and e-fulfilment are offered through our offices in 18 countries. The UK office, based in Hethersett, Norfolk and with client meeting offices in London, is looking for a talented addition to its customer services team.
Our small but busy team of Customer Service advisors provide customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support.
We’re growing fast and looking for a proactive, customer focussed individuals, who thrives in a fast-paced environment and is keen to develop their skills in a growing customer service team. Good people are key to our business and we also try to give our employees opportunities for progression where and when possible.
Key responsibilities:
· To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal KPIs
· Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
· Communicating with the head office of relevant clients (located around Europe) to escalate and resolve customer queries
· Assist in the on-boarding of new clients
· Assist in the training of new personnel
· Maintaining and updating of all relevant sources of client information including company manuals etc.
We offer a friendly professional team-work environment, international colleagues and truly great opportunities for development.
If our industry and company interest you, we would like to hear from you.
Job Types: Full-time, Permanent
Salary: £21,700.00-£22,700.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 31/07/2023
Expected start date: 14/08/2023
