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Job description

Salesupply UK Ltd (www.salesupply.co.uk) is a young, dynamic, professional services organisation providing a full range of e-commerce services in support of successful international expansion of e-retailers, brands and manufacturers. Core services, including customer service and e-fulfilment are offered through our offices in 18 countries. The UK office, based in Hethersett, Norfolk and with client meeting offices in London, is looking for a talented addition to its customer services team.

Our small but busy team of Customer Service advisors provide customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support.

We’re growing fast and looking for a proactive, customer focussed individuals, who thrives in a fast-paced environment and is keen to develop their skills in a growing customer service team. Good people are key to our business and we also try to give our employees opportunities for progression where and when possible.

Key responsibilities:

· To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal KPIs

· Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.

· Communicating with the head office of relevant clients (located around Europe) to escalate and resolve customer queries

· Assist in the on-boarding of new clients

· Assist in the training of new personnel

· Maintaining and updating of all relevant sources of client information including company manuals etc.

We offer a friendly professional team-work environment, international colleagues and truly great opportunities for development.

If our industry and company interest you, we would like to hear from you.

Job Types: Full-time, Permanent

Salary: £21,700.00-£22,700.00 per year

Benefits:

• Casual dress
• Company events
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person

Application deadline: 31/07/2023
Expected start date: 14/08/2023