Customer Service Advisor Sunderland, North East England, England
Job description
The Opportunity
Customer Service Advisor
Full Time / Permanent positions - 40 hours per week or 35 hours per week.
Base Salary : £23,200 - £24,345 dependant on experience (Based on 40 hours)
RSA Office - Doxford Park, Sunderland. Range of set working patterns including evenings and weekends
Monday-Friday; 8 – 8.15pm, Sat 9 – 5.15pm, Sun 9 - 4.15pm.
The role will be a hybrid working arrangement split between our Sunderland office and home.
The role will include initial training and support during which we will need you to be on site full time to ensure you are happy, confident, and performing in the role (minimum of 6 months).
At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. We are a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe.
Your Role
You will be part of our Customer Service Advisor team. After training you can choose to be based fully on site or work within a hybrid working environment, we have a minimum expectation of one day per month in the office, although you may wish to work in the office more frequently than this.
We treat our customers as people, not numbers, and you will be at the forefront of this, offering any help, support, and guidance they need.
We provide necessary training, so you have all the tools at your disposal. As part of your role, you will be working on shift patterns with some evening and weekend work.
About You
Communication skills are crucial as is having a genuine desire to help our customers. The ability to listen and identify their needs, providing the best solutions, using professionalism and empathy is key.
Your attitude and approach to customers is more important than your experience. However, a background providing great customer service, showing an ability to think on your feet and operate with the customer in mind will put you in a great position to be successful with RSA.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset.
On top of that we also provide performance related bonus of up to 3.5% paid twice a year, insurance discounts (up to 40%), and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
About Us
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we’d love to hear from you.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Job Type: Full-time
Salary: £23,200.00-£24,345.00 per year
Work Location: Hybrid remote in Sunderland
Reference ID: UK001151
Expected start date: 30/10/2023
