Customer Service Advisor Sunderland, North East England, England
Job description
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in the volume of workload; we are seeking additional candidates with a passion for customer service to join the team in Doxford on a temporary basis over the summer period.
Who are we looking for?
We're looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:
- Proven record within a fast-paced customer service environment
- A passion and commitment for delivering a great customer experience.
- Enthusiastic and responsive – seeking a positive resolution for all customers.
- Self-motivated. Able to work as part of a team or alone.
- Ability to work under pressure and to deadlines.
- Good planning and flexibility
- Computer literate and good keyboard skills
What will you be doing?
The role of a Customer Service Adviser is to provide an excellent customer service experience for Royal Mail customers managing customer questions, queries and complaints in a timely manner. Daily duties will include:
- General enquiries (advice and support)
- Complaints
- Data inputting – quickly and accurately
- Handling all customer interactions with care – delivering a ‘first class’ customer experience at all times.
- Effectively dealing with telephone, email, white-mail, complaints and general customers enquiriesW
What do you need to know?:
Intake start Dates: 26th June 2023 and 3rd July 2023 *subject to clear DBS check
- Pay rate: £11.77 per hour
- Contract: between 9-11 weeks
- Around 37.5 hours per week, between the hours of 7am – 8pm Monday to Friday, 8am – 6pm Saturday, 9am - 4pm Sunday (Although Sundays shifts are very rare you must still be flexible) There will be a mixture of various length of shifts throughout the week but you will be required to work every Saturday.
- Shifts are given 4 weeks in advance
- Full training will be provided; for the training period – the first 3 weeks will be Monday – Friday 9.00am - 4.00pm
- Annual leave is not permitted during the first three weeks of training - minimal annual leave after this may be authorised if it is pre-booked however we cannot guarantee this.
- Doxford site has free on-site parking
- There is no canteen on-site however it is close to amenities
Job Types: Full-time, Fixed term contract
Contract length: 11 weeks
Salary: £11.77 per hour
Benefits:
- Free parking
- On-site parking
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Sunderland: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: ANG00511
