Customer Service Advisor Milton Keynes, England
Job description
Are you a highly organised administrator looking for a new role that will keep you on your toes?
Do you want to work for a company with purpose, in one of the fastest growing industries in the world?
If you answer yes to the above...
Riot Labs Ltd, the UK’s leading, eco-conscious, E-liquid manufacturers have an exciting opportunity...
We are recruiting for the brand new role of Customer Experience Executive. This exciting role will have you providing exemplary customer service to the RIOT customers before, during and after purchase. You will play an important role within the business, communicating heavily between the Logistics, Sales and Production departments with the aim to ensure orders are filled quickly and correctly and our customers receive the very best service from us, from start to finish.
Responsibilities
- Support our hugely talented B2B sales team to deliver an amazing customer experience to our vape shop customers
- Provide updates to customers with tracking information and delivery dates
- Answer calls and assisting with all types of customer requests
- Take payments over the phone
- Support the Business Development Managers whilst out on the road
- Be the main point of contact between Warehouse and Sales for all shipping discrepancies and back ordered SKU's
- Ensure all customers have access to our digital library
- Conduct customer survey calls
- Assist and set up new customers on our online B2B ordering platform
- Assist with D2C customer requests
- Develop new processes to measure our customer experience
- Carry out an in depth view of all of our customer touch points and implement improvements where possible
- Support the Business Development Managers with carrying out customer surveys through Bowimi
Key Skills & Experience
- Previous experience working in an customer focused role with excellent people skills.
- A high level of organisational and planning skills.
- Advanced IT Skills in systems, Microsoft Office and/or Google Sheets, Docs etc.
- Excellent communication - both verbal and written.
- Pays excellent Attention to detail.
- Enjoys the challenge of finding solutions to problems.
- Physically able to help out in the Warehouse when required.
Who We Are
Our purpose is to raise awareness and provide opportunities for people from across the globe to unite in the fight against cigarettes. We raise awareness of the detrimental effects combustible cigarettes have on our health and on our planet. We’re aiming for a Smoke-free UK by 2030 and we’re expanding our expectations globally thereafter. We’re changing the status-quo of quitting smoking. We’re proving there’s a better alternative. We’re doing it the ‘Riot Way’.
As industry leaders in the UK Vaping industry, we take our work and our vision very seriously, but we are experts at having a great time along the way. We're a company best known for our bold, loud, award-winning brands and flavours, our ability to throw a spectacular event and most importantly, for having the very best of talented people in our team. Our Friday drinks, Summer & Christmas parties and our huge promotional events for all gives us the opportunity to let loose and appreciate each other's success. We're now looking for a Customer Experience Executive to join us in our fun and excitingly unpredictable world of 'RIOT'.
Job Types: Full-time, Permanent
Salary: £21,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Profit sharing
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- MILTON KEYNES: reliably commute or plan to relocate before starting work (required)
Application question(s):
- If employed, what is your current notice period?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 06/02/2023
