Customer Service Advisor Warwick, West Midlands, England
Job description
**No experience necessary - work from home as and when**
Are you interested in working with an enthusiastic team in an exciting environment, where customer service is paramount?
Our client is a fast paced growing business who have increased their GWP from 8 million to 30 million in 5 years through 2 mergers and organic business growth. They are now looking to hire a Customer Service Advisor and no experience will be necessary as full training and support will be offered to the successful candidate.
You will receive an attractive remuneration and opportunities to progress with a clear personal development plan in place for you as well as a positive and fresh environment to work in.
What we need from you as a Customer Service Advisor:
- No experience necessary although exposure to customer service roles would be an advantage
- Have excellent numeric and written skills
- Have verbal communication and interpersonal skills
- Able to communicate with customers and colleagues both verbally and written
- Use your own initiative but also know when to seek support
- Can prioritise workload and customer demands accordingly
- Have a good can-do attitude with active listening skills
- Be friendly, pro-active and ready for a challenge
- Be dynamic and highly motivated and organised
- Ability to use your skills to help build on retention rates
- Use you skills to build on their ambitious business plans
- You relish the challenge of being part of a truly customer-focused, ambitious team
What the role involves:
- Delivering high-quality customer service for their varied and growing customer base
- Dealing daily with enquiries from customers relating to their motor, home and equine insurances
- Liaising with underwriters to obtain terms and building lasting relationships
- Being responsible for updating customer relationship management tools
- Ensuring you meet the internal and external quality standards expected
- Working with all areas of the business, to understand their varied demographic of customers and their different needs
Training:
- Full training given for the necessary 'licensing’ for the role. The training for this regulated role can be challenging at times. You will be given full support to ensure you can progress through it appropriately and have the confidence to move forward within the role
- For initial training purposes, travel to their Warwick and/or Stratford offices may be required. This can be discussed at interview stage
Salary/Package: £18,000 to £22,000 per annum. Hours: Monday - Friday, 9am to 5pm. No weekends. Open to part time or flexible hours within the opening hours. Ability to WFH as and when.
Benefits:
- 25 days holiday entitlement plus Bank Holidays
- 100k death in service scheme
- Pension matched up to 4%
- Comprehensive social and well-being budget with activities planned throughout the year
- Access to the company’s bonus scheme enabling a share of the profit
- Robust PDP created to outline roadmap of progression depending on personal desire of the employee
Please apply now!
Job Types: Full-time, Part-time, Permanent
Salary: £18,000.00-£22,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Life insurance
- Profit sharing
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Experience:
- numeric and written skills?: 1 year (required)
- verbal communication & interpersonal skills?: 1 year (required)
Work Location: In person
