Customer Service Advisor – Jaguar Land Rover

Peter Vardy Aberdeen

Salary including bonus up to £34,000 + Excellent benefits

Hours - 41.25 per week

Monday - Friday 8am-5pm or 9am-6pm on a rota basis and 1 in 4 Saturdays 8am-1pm

£££££ Up to £2000 joining bonus!**

Peter Vardy Ltd is a young, innovative, and fast paced, family run company – here to push boundaries to ensure we remain the best at what we do – selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

We have an exciting opportunity for a Trainee & Experienced Customer Service Advisor to join our Jaguar Land Rover Team in Aberdeen.

Our Service Advisors are an important component that works as a link between our guests and our workshop. It’s a tricky role, where one foot is in the engine room and the other foot is in the showroom. From welcoming guests, you’ll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job. Along the way, you’ll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape. It’s all about giving our guests peace of mind. You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.

• Greeting our guests in an enthusiastic and positive manner
• Handle inbound and outbound bookings for service and vehicle repairs
• Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities.
• Provide a thorough and accurate explanation of all additional work recommended and accurate solutions.
• Liaising with workshop and bodyshop to progress work through the system
• Handling customer feedback and complaints and ensuring them we can solve any issue
• Maintaining customer database and records accurately. Ensuring compliance with all aspects of Data Protection.
• Maintain and develop knowledge through attending various training courses and developmental activities

• Current experience working as a Service Advisor or experience working in a similar role.
• Exceptional customer service skills
• Target driven
• Excellent communication skills and warm telephone manner
• Ability to multi-task within a busy environment
• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Computer literate

Net Better Off is our Benefits and Reward programme which is designed to support our colleagues in four core wellbeing areas, Mental, Physical, Community and Financial - its the Peter Vardy difference!

• 30 days holiday rising with length of service
• Excellent earning potential, your in control!
• World class training delivered by the PV Academy to enhance your career
• Employee discounts & lease cars options through the PV Cares scheme
• High Flyer Incentives – would you like to win a trip to Vegas?
• Generous Colleague Referral Scheme
• Subsidised uniform provided
• Pension & Life Assurance
• Lunch on us - complimentary lunch once a week
• Enhanced maternity & paternity leave
  Access to the PV Wellbeing Centre – MOT & In house counselling services
• Colleague events – Family Fun Day, Annual ball Christmas party - yes we like to have fun!

If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.